ServiceNow – Paris Release Upgrade

Project Description: Upgrade the Service Now application to the Paris release

Project Purpose/Business Need: We must remain on the current level of software to continue to receive support from the vendor.

Project Scope: Upgrade the software to the Paris release. Additionally, add new Portal page, and move from using the Contacts module to Interaction Management for phone calls into the service desk

IT Partners Impacted by Project: SSO

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Posted on

September 3, 2020

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